Snowytree LLC

Salesforce Voice

Salesforce Voice, previously called Service Cloud Voice, lets your team take and make phone calls right in Salesforce.  Calls are linked to objects like Leads or Cases, an intuitive user interface makes it easy for people to use, and there's plenty of detailed call data for reporting.

Salesforce Voice runs in Omni-Channel on console apps in Salesforce, along with Cases and other channels like chat.  Agents remain in Salesforce while they're on calls, with access to account, service, history and preference information.  The simple call controls are easy to learn, and real-time transcription means agents don't need to take notes.

Salesforce Voice works with Omni-Supervisor to let managers see who's doing what, allow agents to ask for help and allow managers to listen in on calls.

Each phone call is tracked with a Voice Call, an object in Salesforce with details about the call.  Voice calls allow reports and dashboards of call history, along with related service and sales outcomes.


To integrate your phone calls with Salesforce contact us for a demo.